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Documentation Index

Fetch the complete documentation index at: https://docs.jointoevent.io/llms.txt

Use this file to discover all available pages before exploring further.

Email settings in JTE Panel are split into three areas: global toggles that control which automated messages get sent, a per-ticket template editor for customizing email content, and an optional custom SMTP configuration for sending from your own mail server. Together these settings give you full control over every outbound message your event sends.

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Global email toggles

Open Settings → Communication → Email and click Email settings to open the settings dialog. The following toggles apply to every ticket type in your event.
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sendWelcomeMail
boolean
default:"false"
Send a welcome email to attendees when their registration is confirmed. Disable this if you handle confirmation messaging outside JTE Panel.
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sendWelcomeMailTicket
boolean
default:"false"
Attach the purchased ticket as a PDF to the welcome email. Requires sendWelcomeMail to be enabled.
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sendAgreementEmailsToInvitedUsers
boolean
default:"false"
Send agreement acceptance emails to attendees who were added via invitation rather than self-registration. These emails contain the link the invitee uses to accept the event terms.
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appendBrandFooter
boolean
default:"true"
Append the JTE Panel brand footer to all outgoing emails. Disable this if your templates include a custom footer.
Changes to these toggles take effect immediately for all new registrations. Existing attendees are not retroactively emailed.

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Custom email templates

You can replace the default email body for each ticket type and each email type. This lets different ticket tiers carry different messaging — for example, a VIP ticket can have a richer welcome email than a general-admission ticket.
1

Select a ticket

Under Settings → Communication → Email, choose a ticket from the Select ticket dropdown. The list contains every ticket you have created for this event.
2

Choose an email type

Pick one of the four available template slots:
TemplateSent when
Welcome email after registration confirmationAttendee confirms presence (presenceConfirmationMailContents)
Online payment confirmation emailAttendee completes an online card payment (onlinePaymentConfirmationEmailContent)
Traditional payment emailAttendee selects bank transfer at checkout (bankPurchaseEmailContent)
Agreement link email for invited attendeesAn invited attendee needs to accept event terms (invitedAttendeesConfirmationEmailContent)
3

Set a subject line

Enter a subject in the Email subject field. The subject is stored per ticket and per email type, so each combination can have a unique subject.
4

Design the body

Use the drag-and-drop editor to build the email body. The editor supports merge fields pulled from your event’s registration form — click the merge field picker in the toolbar to insert attendee data such as name, ticket number, or event date.
5

Save

Click Save in the top-right corner. The template and subject are saved independently; both are updated on every save.
Use merge fields to personalise emails at scale. Fields like {{firstName}} and {{ticketNumber}} are resolved at send time from the attendee’s registration record.

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SMTP configuration

By default, JTE Panel routes all outgoing email through its shared mail infrastructure. If you want email to be sent from your own domain and mail server, enable custom SMTP. Navigate to Settings → Communication → SMTP to access these settings.
1

Enable custom SMTP

Toggle Use own SMTP server (useOwnSmtp) on. All fields below become editable.
2

Enter server details

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host
string
required
Hostname or IP address of your outbound SMTP server — for example smtp.example.com.
​
port
number
required
Port your SMTP server listens on. Common values are 587 (STARTTLS) and 465 (SSL/TLS).
​
useSsl
boolean
default:"false"
Enable SSL/TLS encryption for the connection. Enable this when using port 465.
3

Enter credentials

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login
string
required
SMTP authentication username.
​
password
string
required
SMTP authentication password.
4

Set the sender identity

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emailAddressFrom
string
required
The From address that recipients see — for example events@example.com.
​
displayName
string
The display name shown alongside the From address — for example Example Events Team.
5

Send a test email

Click Send test email to verify the connection. JTE Panel will attempt to deliver a test message to the configured From address and report any delivery errors.
6

Save

Click Save. All subsequent emails for this event will be sent through your SMTP server.
If your SMTP credentials are wrong or the server is unreachable, JTE Panel cannot fall back to its shared infrastructure — attendees will not receive emails until the issue is resolved. Always send a test email before going live.